Terms & Conditions
In these terms and conditions ´The Seller´ means The Warehouse and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.
The Warehouse operates exclusively as a wholesaler, it does not sell directly to the General Public. With the exception of essential goods due to COVID-19. Only in this category and at this current time we will sell these items to the general public. Other than that COVID-19 category it does not deal with Consumer Sales. All sales are to the Trade. By placing an order with The Warehouse you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.
Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Prices are exclusive of VAT at the ruling rates and delivery costs. It is possible that some of the products in our catalogue may be mis-priced. If a product´s correct price is lower than the stated price on the website, we will charge the lower amount and send you the product. If a product´s correct price is higher than the price stated on the website, we will, at our discretion, either contact you for instructions before despatch, or cancel your order and notify you of such cancellation.
If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
The Warehouse reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged.
When you place an order to purchase an item from The Warehouse, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.
The Seller’s policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 6-8 weeks for delivery, or up to 14 weeks for special order items. Extra handling charge may be incurred for re-despatched parcels.
Orders must be received before 2pm (UK time) between Monday to Thursday, to be delivered the next working day. Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. The Seller can accept no responsibility for transport delays causing late delivery. Next day delivery is only available to mainland UK.
£6.50 is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery. This excludes any large or heavy items. Free delivery over £60 does not apply to orders where a promotional discount has been applied.
Please ask for carriage charges on the following items; porcelain basins, washpoints, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items.
Any furniture ordered will be delivered to front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises.
We welcome orders from anywhere in the world. Please remember carriage will vary on destination and weight of parcel. Carriage will be calculated at the end of your order. Price available on application. Full payment will be required by BACS or electronic transfer prior to despatch. For more information on placing an order for overseas delivery, please contact Customer Services on +441495616990. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.
When ordering goods from The Warehouse for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you, The Warehouse has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.
Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.
All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.
All content included on the website is the property of The Warehouse or our suppliers. All software used on this website is the property of The Warehouse or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of The Warehouse.
The Warehouse grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of The Warehouse. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.
Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of The Warehouse.
You must be registered with thewarehousehairandbeauty.co.uk to write a review. We thank you for sharing your views with us and other customers, however all reviews will be monitored before they are posted so please follow our guidelines:
- You can review any product for sale on thewarehousehairandbeauty.co.uk
- Reviews must be relevant to the product in question and not be related to your experience in buying the product or having it delivered.
- Avoid writing EVERYTHING IN CAPITAL LETTERS.
- Be sure to rate each product from one to five stars. The rating displayed on the product page reflects an average of all customer submissions.
Reviews will not be posted that:
- Contain derogatory comments directed towards other reviewers,
- Contain content that might be considered sexually gratuitous, profane, unlawful, defamatory, libellous, abusive, incendiary, racially or sexually offensive, or obscene
- You must not make false statements, defame or impersonate others.
- Contain spamming or advertising.
- Contain personal information about anyone – including yourself – such as phone numbers, postal addresses or credit card numbers.
- Contain HTML or computer script.
- They cannot be written by any suppliers to The Warehouse or manufacturers.